Frequently Asked Questions

 I charge for my services by the hour.  No locked in contracts and no set hours.  You can choose how little or how much help you would like.  It's that easy.  

I accept cash, cheques and e-transfer payments.  Payment is due at the end of each session unless you wish to pay  in advance.  Pick how many hours you want, pay in advance and not have to worry about it until done.

First we will discuss your needs in a phone conversation to make sure that my services are a good fit for your situation. If you decide to proceed, we will schedule an appointment for your FREE in-home consultation.  We will look at the area that you decide needs attention, discuss the best options for the space and schedule your next appointment to get started. 

Estimating the amount of time a project will take is difficult.  Everyone is different and every project is different.  There is no one size fits all.  The amount of time it takes depends on many factors, including the size and accessibility of the space, the speed at which you make decisions and the level of organization desired.

It is in your best interest to be present (or at least available) during sessions. During the weeding out process, you will make all decisions about what items will be kept. You will be learning new organizing skills or reinforcing existing ones. Since we will be making decisions about how items will be organized and arranged, it is ideal if you assist in that process so that the results are the best system for you. 

If you need to cancel an appointment, you must contact me by telephone at least 24 hours in advance. No penalty will be assessed if 24 hours notice is given or if there is a true emergency.  If you have prepaid for a session and cancel an appointment without 24 hours notice, your remaining hours will be adjusted.

The decision to remove or keep an item is always yours.  If you ask my opinion about whether to keep something, I am happy to give it, but the final decision is yours. I will never make you get rid of anything without your permission.

There is no need to clean up before I come.  In fact, it's better if I see what your home or work environment is like in a typical day so that I can see what challenges you have and what organizing systems are already in place.  If our session time overlaps a meal time, have something ready so that we don't have to stop for long.  You don't need to worry about me, as I will pack something to eat and drink.  We will take breaks as needed.  It is likely that there will be items to dispose of and items to take for donation.  I will gladly arrange for the items to be picked up.

I am located in Brantford and can travel anywhere from the London to Niagara area and in between.  Anything outside this area will be assessed a travel fee or I can help and locate an organizer in your area.

Though I prefer to work during normal business hours from 9 -6, I am happy to work on weekday evenings and weekends if I am available.  I understand that many of my clients work during business hours, and I will be as accommodating as I can to fit your schedule

Getting organized does not have to cost a lot.  I strongly advise that we declutter and sort first and then we can decide what is best suited for the space.  I like to see if we can use what we have on hand first.  It really depends on how you envision the look.

I will not judge you by the state of your home or office.  While most people cringe at the sight of an unorganized mess, I actually get excited because I know we'll be able to make a big difference.  I will treat you in a professional manner, with respect and confidentially.  I promise I won't talk about your situation with my family, friends or other organizers.  As a member of The Professional Organizers in Canada (POC), I am committed to following their Code of Ethics.

Simply contact me for your FREE In-Home consultation so we can get started on your journey to a stress free, cluttered free life.  I am sure I will have some Sue-lutions to help you.