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Frequently Asked Questions

How much do you charge for your services?

 I charge for my services by the hour.  I work a minimum of 4 hour blocks of time (unless special arrangements have been previously made).  If you prepay for a package, you will get a discounted rate.  

What kind of payments do you accept?

I accept cash, cheques and e-transfer payments.  Payment is due at the end of each session unless paid for in advance packages have been purchased.

How does the process work?

First we will discuss your needs in a phone conversation to make sure that my services are a good fit for your situation. If you decide to proceed, we will schedule an appointment for your FREE in-home consultation.  We will look at the area that you decide needs attention, discuss the best options for the space and schedule your next appointment to get started. 

How long will my project take?

Estimating the amount of time a project will take is difficult.  Everyone is different and every project is different.  The amount of time it takes depends on many factors, including the size and accessibility of the space, the speed at which you make decisions and the level of organization desired.

Do I have to be present when you are working?

It is in your best interests to be present (or at least available) during sessions. During the weeding out process, you will make all decisions about what items will be kept. You will be learning new organizing skills or reinforcing existing ones. Since we will be making decisions about how items will be organized and arranged, it is ideal if you assist in that process so that the results are the best system for you. 

What if I need to cancel or reschedule an appointment?

If you need to cancel an appointment, you must contact me by telephone at least 24 hours in advance. No penalty will be assessed if 24 hours notice is given or if there is a true emergency.  If you have prepaid for a session and cancel an appointment without 24 hours notice, your remaining hours will be adjusted.

FAQ's Continued

Will you make me get rid of things?

The decision to remove or keep an item is always yours.  If you ask my opinion about whether to keep something, I am happy to give it, but the final decision is yours. I will never make you get rid of anything without your permission.

What do I need to do to prepare for our first organizing session?

There is no need to clean up before I come.  In fact, it's better if I see what your home or work environment is like an a typical day so that I can see what challenges you have and what organizing systems are already in place.  If our session time overlaps a meal time, have something ready so that we don't have to stop for long.  You don't need to worry about me, as I will pack something to eat and drink.  We will take breaks as needed.  It is likely that there will be items to dispose of and items to take for donation.  I will gladly arrange for the items to be picked up.

Do you work in my area?

I am located in Brantford and can travel anywhere from the London to Niagara area and in between.  Anything outside this area will be assessed a travel fee.

Do you work on evenings and weekends?

Though I prefer to work during normal business hours from 9 -6, I am happy to work on weekday evenings and weekends if I am available.  I understand that many of my clients working during business hours, and I will be as accommodating as I can to fit your schedule

Do I have to buy anything before our session?

Getting organized does not have to cost a lot.  I strongly advise to declutter and sort first and then we can decide what is best suited for the space.  I like to see if we can use what we have on hand first.  It really depends on how you envision the look.

What if I'm embarrassed for you to see my home?

I will not judge you by the state of your home or office.  While most people cringe at the sight of an unorganized mess, I actually get excited because I know we'll be able to make a big difference.  I will treat you in a professional manner, with respect and confidentially.  I promise I won't talk about your situation with my family, friends or other organizers.  As a member of The Professional Organizers in Canada (POC), I am committed to following their Code of Ethics.

OK, Lets Do This!

 

I'M EXCITED, HOW DO I GET STARTED?

Simply contact me for your FREE In-Home consultation so we can get started on your journey to a stress free, cluttered free life.  I am sure I will have some Sue-lutions to help you.

Call me at 519-7170044 to get started